Warranty & Service


How do I make a complaint about a product?

We guarantee that the product is flawless on delivery. If you should receive a defect or wrongly supplied product, contact customer service (webshop@casall.com) as soon as possible, no later than 14 days after you recieve the delivery if the goods are damaged during delivery. In the complaint, attach the return note (if you have lost it, please contact customer service) and state what the problem with the product is. Casall will not charge you any shipping cost and will handle the return when it comes to incorrect deliveries and complaints.

What is an approved complaint?

Only original faults are covered by the warranty, defects caused by normal wear and tear is not included. Casall follows the Consumer Purchases Regulation and refer to the Consumer Complaints Board and the Swedish law in case of dispute.