Delivery and returns

Frequently asked questions

How do I track my order?

Our aim is that you get your order as soon as possible. Delivery time for standard delivery time is 3-5 working days from the day after you placed your order. Packages are not transported during weekends and local holidays.

When your order is shipped from our warehouse, you receive a shipping confirmation email So you know that your package is on it's way. Our logistics partner will then contact you with delivery details through text message, mail or phone call.

Do you offer free freight?

Orders over  €100 will receive free shipping! This does not apply bulky pakages (orders over 20kg). Casall has two different shipping ways:

  • Package, the order is sent to your closest pick up point. When the package is ready to be picked up you will recieve a text message. Some countries don't have service points and the package is then delivered to your home address. If they are not able to deliver the package you will be contacted through post or phone.
  • Home delivery, goods because of its size or weight can not be sent to distribution points, we offer home delivery in the daytime. You will be contacted by telephone. Home delivery usually refers to delivery to the address first port or land border.

Freight cost for a package delivery is  €5,90. Bulky products that require home delivery costs  €49,90. Be sure to fill in the correct address information, to change the delivery address after the order is registered, we can charge a fee of  €14,90. Packages that are not picked up within 14 days will be returned to Casall. If this happens, casall can charge a fee for the uncollected package of  €14,90. It corresponds to the costs that it causes us to send out the package and receive it in return. Unclaimed packages are not covered by the right to return.

What is your Return policy?

It is important for us that you are satisfied with your purchase, you therefore have 14 days (right to return) from the date you receive the goods. You have the right to open the package and check that the product works. You as a consumer are however responsible for any loss of value of the goods resulting from the handling of the products beyond what is required to determine the nature, characteristics and function. Note that the right of return does not apply to lingerie.

Due to the product's potential value reduction, we recommend that you send the item back in the original packaging and label remain in the garment.

How do I return my order?

1) Register your return
Use the link you received with the delivery confirmation or use this link.

2) Pack your items
Place the items in their original packaging and close it up. Place the return label over the old label, right on the package.

3) Return
Drop off the parcel at the nearest UPS Access Point or schedule a pick-up with UPS at When your return is registered online and we receive your package you´ll be refunded shortly.

Please note that a flat return shipping fee of 5 EUR will be deducted from your refund. If you return an item(s), the shipping fee paid at the time of purchase will be refunded.

Can I return SALE products?

Of course! Your have the same right to return or exchange on all products bought at casall.


How do I make an exchange?

If you are not satisfied with your purchase and want to replace a product, please send it back to us for a full refund. Then you can at your convenience, place a new order for the goods you wish to receive instead. Please note that we do not offer the possibility to directly exchange your goods.

More questions?