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Frequently asked questions

Did my order go through?

You will receive an order confirmation to your email as soon as we have handled your order. Please contact us if you have not recieved any confirmation and we will sort that out.

Can I change or cancel my order?

When an order has been placed we cannot change the products or quantities. In those cases, we suggest that you contact us to cancel the incorrect order. Thereafter you can make a new order on our site with the correct products.

Please contact us right away if you want to cancel your order. If the order has already been processed, it will be sent to you but you can of course still send the order back to us.

 

When will I get my order?

Our aim is that you should have your products as soon as possible. When your order is placed, it will be handled by our warehouse the following day. Thereafter it will be picked up and sent to you, we will send it to the closest pick up point to your address. Your will recieve an notice by text message to your registered mobile number.

For a standard delivery it will take 3-5 working days from the day after your placed your order until you can expect your package to arrive. Deliveries will not go out on weekends or local holidays.

More questions?

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