Order & Delivery

FAQ

Did my order go through?

You will receive an order confirmation to your email as soon as we have handled your order. Please contact us if you have not recieved any confirmation and we will sort that out.

Can I change or cancel my order?

Once an order has been registered we can't change the products or quantities. If you still want to change the order, we suggest that you contact us to cancel the order, webshop@casall.com. If the order hasn't been processed yet we might be able to cancel it and you can register a new, correct order.

Please note - once your order has been processed we can't cancel it. In that case you will have to send the order back to us.

How can I track my order?

Our aim is that you should have your products as soon as possible. Delivery time for standard delivery time is 3-5 working days from the day after you placed your order. Packages are not transported during weekends and local holidays.

When your order is shipped from our warehouse, you will receive a shipping confirmation email so you know that your package is on it's way. You will recieve an notice by text message to your registered mobile number. Please track your shipment and manage your delivery at ups.com/mychoice

Do you offer free freight?

Orders over 1000kr will receive free shipping! This does not apply bulky pakages that require home delivery (orders over 20kg). Casall has two different shipping ways:

  • Package, the order is sent to your closest pick up point. When the package is ready to be picked up you will recieve a text message.

  • Home delivery, bulky orders (over 20kg) can't be delivered to distribution points, we offer home delivery in the daytime. You will be contacted by telephone. Home delivery usually refers to delivery to the address first port or land border.

Freight cost for a package delivery is 49kr. Bulky products that require home delivery costs 499kr. Be sure to fill in the correct address information, to change the delivery address after the order is registered, we can charge a fee of 150kr. Packages that are not picked up within 14 days will be returned to Casall. If this happens, casall can charge a fee for the uncollected package of 150kr. It corresponds to the costs that it causes us to send out the package and receive it in return. Unclaimed packages are not covered by the right to return.