General terms and conditions

Casall is registered at the following address: Casall Sport AB, Box 6007, 600 06 Norrköping, Sweden. Corporate ID number: 556217-6072. Casall's General Terms and Conditions apply to agreements concluded with Casall; by placing an order, you accept these terms and conditions.

PRICES & CHARGES

Prices quoted include VAT. Special charges are added for carriage, payment against invoice and unclaimed packages.

PURCHASE AGREEMENT

To safeguard your interests as a customer, we apply the provisions of the Swedish Consumer Purchases Act (SFS 1990:932), the Swedish Distance and Doorstep Sales Act (SFS 2005:59) and the Swedish Personal Data Act (SFS 1998:204) to all purchase agreements. When you place your order, we send an order confirmation; the purchase agreement comes into force when you have received this confirmation. We reserve the right to decline an order; this may be because we do not have the product in stock or we have been unable to reserve the money from your credit card. If we have any problems with your order, we will contact you. Casall does not conclude agreements with minors (under the age of 18) without the legal guardian's approval.

In the event of any errors in stock status or price, Casall reserves the right to cancel the purchase agreement. All photographic information must be viewed as illustrations and cannot be guaranteed to represent the precise appearance of the product. If you have any questions about the content of Casall's purchasing terms and conditions, please contact Customer Service by email at webshop@casall.com.

COMPLAINTS

If a product has been shipped incorrectly or is faulty, Casall will naturally pay for the return postage. Casall complies with the Swedish Consumer Purchases Act and refers to the Swedish National Board for Consumer Complaints and Swedish law in the event of any dispute.

DELIVERY

You will receive your goods within 3-5 working days of our receipt of your order. The delivery time for certain products may be slightly longer during the peak season or in the event of high volumes. We make reservation for goods being sold out and for any errors in price that may occur. In such instances Casall will contact you to find out how you wish to proceed with your order. Be sure to fill in the correct address, if you would like to change the delivery address after the order is registered you will be charged a fee of £14,95. Packages that are not claimed within 14 days are returned to Casall. If this happens, a charge of £14,95 is made for an unclaimed package. This corresponds to the costs we have incurred in dispatching the package and receiving it by return post. Unclaimed packages are not covered by the right of withdrawal.

RETURNS

It is important to us that you are satisfied with your purchase, which is why you have 14 days' open purchase. The product must be unused and not have been washed; you may of course try on clothes to see whether they fit, but please take care not to use perfume or make-up that might damage the item. Please note that underwear and swimwear are non-refundable due to hygienic aspects. The product must be returned in undamaged original packaging, all labels must be in place and any manuals must be returned. Always use the return slip that is enclosed with your package when you want to return a product; for now you have to arrange the return yourself. Your return is reimbursed by the same payment method that was used to make the purchase. When we have received your return, repayment takes place within 14 days from our receipt of your return. 

TRANSPORT GUARANTEE

All deliveries are insured by Casall. If the package is damaged before you open it, you must report this to the collection point. If you have already opened the package when you discover the damage, use the return slip that came with the package; damaged goods are replaced free of charge by Casall. In such instances it is important that you return the product within 14 days.

PAYMENT

If payment is made by card, Casall reserves the right to check the card's validity, that there is cover for the purchase price and the buyer's address details. Casall reserves the right to refuse a purchase.

AGE LIMIT

By law, Casall is unable to sell to people under the age of 18.

REUSE

  • Textile: Feel free to donate to charity organisations or give it away.
  • Exercise machines: If the product is intact, feel free to sell it or give it away.                              
  • Exercise equipment: If the product is intact, feel free to sell it or give it away.

RECYCLING

  • Textile: Sort as combustible waste.
  • Exercise machines: Sort as electrical waste. Take to nearest recycling point.
  • Exercise equipment: Take to nearest recycling point and sort in accordance with instructions.

FORCE MAJEURE

In the event of circumstances beyond our control, for example amended legislation, authority measures, strike, blockade, sabotage, war, terrorism, fire, flooding, natural disasters or similar, Casall's obligations to fulfil the purchase agreement are deferred until these circumstances have been resolved. If such a delay takes longer than two months, both you and Casall have the right to cancel the agreement with immediate effect without any obligation to pay damages.