Delivery and returns

Frequently asked questions

How do I track my order?

Our aim is that you get your order as soon as possible. Standard delivery is within 7 working days. Please note that during peak season or holidays the lead-time might be longer.

Please track your shipment and manage your delivery at

Do you offer free freight?

Orders over 150USD will receive free shipping! The below delivery charges are for delivery of orders under 150USD.

  • Standard delivery: 15USD

If you're expecting a package and have got a UPS notice, but you've missed the first attempt at delivery, you have the following options.

  • Using your UPS notice, you can reschedule the delivery of your package. Just log into
  • If an ordered package is unclaimed or not collected on time, the customer will be charged 30USD for the original postage and the return handling fees.
What is your Return policy?

It is important for us that you are satisfied with your purchase, you therefore have 14 days (right to return) from the date you receive the goods. You have the right to open the package and check that the product works. You as a consumer are however responsible for any loss of value of the goods resulting from the handling of the products beyond what is required to determine the nature, characteristics and function. Note that the right of return does not apply to lingerie.

Due to the product's potential value reduction, we recommend that you send the item back in the original packaging and label remain in the garment.

How do I return my order?

1) Register your return
Use the link you received with the delivery confirmation or use this link, manage returns

2) Return shipping label and invoice
Please contact customer service at to receive a return shipping label and commercial invoice.

3) Pack your items
Place the items in their original packaging and close it up. Place the return label over the old label on the package. UPS require three copies of the commercial invoice. Do not place them inside the package.

4) Return
Drop off the parcel at the nearest UPS Access Point or schedule a pick-up with UPS at When your return is registered online and we receive your package you´ll be refunded shortly.


Please note that a flat return shipping fee of 15 USD will be deducted from your refund. If you return an item(s), the shipping fee paid at the time of purchase will be refunded.

Can I return SALE products?

Of course! Your have the same right to return or exchange on all products bought at casall.


How do I make an exchange?

If you are not satisfied with your purchase and want to replace a product, please send it back to us for a full refund. Then you can at your convenience, place a new order for the goods you wish to receive instead. Please note that we do not offer the possibility to directly exchange your goods.

More questions?