Order & Delivery

FAQ

Did my order go through?

You will receive an order confirmation to your email as soon as we have handled your order. Please contact us if you have not recieved any confirmation and we will sort that out.

Can I change or cancel my order?

When an order has been placed we cannot change the products or quantities. In those cases, we suggest that you contact us to cancel the incorrect order. Thereafter you can make a new order on our site with the correct products. Please contact us right away if you want to cancel your order. If the order has already been processed, it will be sent to you but you can of course still send the order back to us.

How do I track my order?

Our aim is that you get your order as soon as possible. Standard delivery is within 7 working days from the day after you placed your order. Packages are not transported during weekends and local holidays. Please note that during peak season or holidays the lead-time might be longer.

When your order is shipped from our warehouse, you will receive a shipping confirmation email so you know that your package is on it's way. You will recieve an notice by text message to your registered mobile number. Please track your shipment and manage your delivery at ups.com/mychoice

 

Do you offer Free freight?

Orders over $150 will receive free shipping! If your order value is under $150 the freight cost is $25 for standard delivery.

If you're expecting a package and have got a UPS notice, but you've missed the first attempt at delivery, you have the following options:

  • Using your UPS notice, you can reschedule the delivery of your package. Just log into ups.com/mychoice
  • If an ordered package is unclaimed or not collected on time, the customer will be charged $30 for the original postage and the return handling fees.
Price & product information

We constantly strive to have as correct product information as possible to ensure that you are astisfied with your purchase. However sometimes the stock levels are not correct (especially at Sale periods) and we rthen reserve the right to cancel those articles. You will of course be notified by email.

We’re proud of our designs and have carefully chosen each colour. We have worked hard to ensure that the colours of our clothing and products are displayed accurately on our site, however, as displays can vary from screen to screen, we can’t guarantee that your screen will display any colour with 100% accuracy.