Return & Exchange

Register a Return

It is important for us that you are satisfied with our products, so if they are not exactly right for you, we've got you covered. Please click link below and register your return for a smooth and fast process.

 

register here

FAQ

What is your Return policy?

It is important for us that you are satisfied with your purchase, you therefore have 14 days (right to return) from the date you receive the goods. You have the right to open the package and check that the product works. You as a consumer are however responsible for any loss of value of the goods resulting from the handling of the products beyond what is required to determine the nature, characteristics and function. Note that the right of return does not apply to lingerie.

Due to the product's potential value reduction, we recommend that you send the item back in the original packaging and label remain in the garment.

How do I return products?
  1. Register your return: Use the link you received with the delivery confirmation or click here to register a return.
  2. Return shipping label and invoice: Please contact customer service at webshop@casall.com to receive a return shipping label and commercial invoice.
  3. Pack your items: Place the items in their original packaging and close it up. Place the return label over the old label on the package. UPS require three copies of the commercial invoice. Do not place them inside the package.
  4. Return: Drop off the parcel at the nearest UPS Access Point or schedule a pick-up with UPS at www.ups.com. When your return is registered online and we receive your package you´ll be refunded shortly.

Please note that a flat return shipping fee of $15 will be deducted from your refund. If you return an item(s), the shipping fee paid at the time of purchase will be refunded.

Can I return SALE products?

Of course! You can return products that you have bought during sale periods as well. Note that underwear are non-refundable, due to hygienic reasons.

 

How do I exchange products?

If you are not satisfied with your purchase and want to replace a product, please send it back to us for a full refund. Then you can at your convenience, place a new order for the goods you wish to receive instead. Please note that we do not offer the possibility to directly exchange your goods.