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Frequently asked questions

Did my order go through?

You will receive an order confirmation to your email as soon as we have handled your order. Please contact us if you have not recieved any confirmation and we will sort that out.

Can I change or cancel my order?

When an order has been placed we cannot change the products or quantities. In those cases, we suggest that you contact us to cancel the incorrect order. Thereafter you can make a new order on our site with the correct products.

Please contact us right away if you want to cancel your order. If the order has already been processed, it will be sent to you but you can of course still send the order back to us.

 

When will I get my order?

Our aim is that you should have your products as soon as possible. Standard delivery is within 7 working daysPlease note that during peak season or holidays the lead-time might be longer.

More questions?

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