Register a return

It is important for us that you are satisfied with our products, so if they are not exactly right for you, we've got you covered. Go here to register your return.

For bulky or heavy packages over 20 kg that require home delivery, please contact and we will help you with your return. Please note that products can't be used and should be sent back in their original packaging for a refund. If the product is assembled or used we will make a 20% price reduction when we refund.

How to make a return:

  1. Register your return: Use the link you received with the delivery confirmation or click to register here.
  2. Pack your item: Place the items in their original packaging and close it up. Contact to get your return documents.
    Place the return label over the old label.
    Place the commercial invoices in 3 copies on the outside of the package.
  3. Return: Drop off the parcel at the nearest UPS Access Point. When your return is registered online and we receive your package you´ll be refunded shortly.

*Please note that a flat return shipping fee of £5 will be deducted from your refund, for bulky orders the return fee is £50. If you return an item(s), the shipping fee paid at the time of purchase will be refunded.

What is your Return policy?

It is important for us that you are satisfied with your purchase, you therefore have 14 days (right to return) from the date you receive the goods. You have the right to open the package and check that the product works. You as a consumer are however responsible for any loss of value of the goods resulting from the handling of the products beyond what is required to determine the nature, characteristics and function. Note that the right of return does not apply to lingerie.


Due to the product's potential value reduction, we recommend that you send the item back in the original packaging and label remain in the garment.


Can I return SALE products?

Of course! You can return products that you have bought during sale periods as well. Note that underwear are non-refundable, due to hygienic reasons.

Can I return swimwear?

It is possible to return swimwear that you have purchased through Casall Webshop.
Make sure that the hygiene protection and labels are still attached and that the product is sent back in its original packaging.

How do I exchange products?

If you are not satisfied with your purchase and want to replace a product, please send it back to us for a full refund. Then you can at your convenience, place a new order for the goods you wish to receive instead. Please note that we do not offer the possibility to directly exchange your goods.