Delivery
You will receive your goods within 3-5 working days of our receipt of your order. The delivery time for certain products may be slightly longer during the peak season or in the event of high volumes. We make reservation for goods being sold out and for any errors in price that may occur. In such instances Casall will contact you to find out how you wish to proceed with your order.
Be sure to fill in the correct address. Once an order has been registered we can't change the products or quantities. If you still want to change the order, we suggest that you contact us to cancel the order, webshop@casall.com. If the order hasn't been processed yet we might be able to cancel it and you can register a new, correct order.
Please note - once your order has been processed we can't cancel it. In that case you will have to send the order back to us.
Packages that are not claimed within 14 days are returned to Casall. If this happens, a charge of 49Nkr is made for an unclaimed package. This corresponds to the costs we have incurred in dispatching the package and receiving it by return post. Unclaimed packages are not covered by the right of withdrawal.
Returns
You will receive your goods within 3-5 working days of our receipt of your order. The delivery time for certain products may be slightly longer during the peak season or in the event of high volumes. We make reservation for goods being sold out and for any errors in price that may occur. In such instances Casall will contact you to find out how you wish to proceed with your order.
Be sure to fill in the correct address. Once an order has been registered we can't change the products or quantities. If you still want to change the order, we suggest that you contact us to cancel the order, webshop@casall.com. If the order hasn't been processed yet we might be able to cancel it and you can register a new, correct order.
Please note - once your order has been processed we can't cancel it. In that case you will have to send the order back to us.
Packages that are not claimed within 14 days are returned to Casall. If this happens, a charge of 49Nkr is made for an unclaimed package. This corresponds to the costs we have incurred in dispatching the package and receiving it by return post. Unclaimed packages are not covered by the right of withdrawal.
Transport Guarantee
All deliveries are insured by Casall. If the package is damaged before you open it, you must report this to the collection point. If you have already opened the package when you discover the damage, use the return slip that came with the package; damaged goods are replaced free of charge by Casall. In such instances it is important that you return the product within 14 days.
Shipping Cost
- Free shipping over 1000Nkr*
- From 89Nkr for orders below 1000Nkr*
- 499Nkr for bulky packages over 20kg
- The return cost is 59Nkr (499Nkr for bulky packages)
*Does not apply to bulky packages or packages over 20kg
FAQ
You will receive an order confirmation to your email as soon as we have handled your order. Please contact us if you have not recieved any confirmation and we will sort that out.
Once an order has been registered we can't change the products or quantities. If you still want to change the order, we suggest that you contact us to cancel the order, webshop@casall.com. If the order hasn't been processed yet we might be able to cancel it and you can register a new, correct order.
Please note - once your order has been processed we can't cancel it. In that case you will have to send the order back to us.
Our aim is that you should have your products as soon as possible. Delivery time for standard delivery time is 3-5 working days from the day after you placed your order. Packages are not transported during weekends and local holidays.
When your order is shipped from our warehouse, you will receive a shipping confirmation email so you know that your package is on it's way. You will recieve an notice by text message to your registered mobile number. Please track your shipment and manage your delivery at ups.com/mychoice
- Free shipping over 1000Nkr*
- From 89Nkr for orders below 1000Nkr*
- 499Nkr for bulky packages over 20kg
- The return cost is 59Nkr (499Nkr for bulky packages)
*Does not apply to bulky packages or packages over 20kg
We constantly strive to have as correct product information as possible to ensure that you are astisfied with your purchase. However sometimes the stock levels are not correct (especially at Sale periods) and we rthen reserve the right to cancel those articles. You will of course be notified by email.
We’re proud of our designs and have carefully chosen each colour. We have worked hard to ensure that the colours of our clothing and products are displayed accurately on our site, however, as displays can vary from screen to screen, we can’t guarantee that your screen will display any colour with 100% accuracy.
Casall has two different shipping ways
- Package, the order is sent to your closest pick up point. When the package is ready to be picked up you will recieve a text message.
- Home delivery, bulky packages or packages over 20kg can't be delivered to distribution points, we offer home delivery in the daytime. You will be contacted by telephone. Home delivery usually refers to delivery to the address first port or land border.
Packages that are not picked up within 14 days will be returned to Casall. If this happens, casall can charge a fee for the uncollected package of 59Nkr. It corresponds to the costs that it causes us to send out the package and receive it in return. Unclaimed packages are not covered by the right to return.